Checklist IT/knowledge English

Checklist applying IT tools for knowledgemanagement

1. Is there a easy flow of communication in a company or organisator by e-mail or weblogs ?
2. Can quick analyses of sales information, or customer behaviour knowledge be made?
3. Is there profound information on trends, clientservices and businesservices.
4. Can IT tools be used for quick analyses of demografic client information.
5. Can these marketing analyses be made in different perspectives.
6. Are IT tools applyed by teams or individuals with digital systems for analyses in a company or organisation ? For developping visions about produkts, services and profits.
7. Can everyone in a company use all the company information real-time everywhere. Inside, outside the company or organisation and international. And also communicate with virtual teams. And have acces to company data. For example with video conferencing.
8. Is the paperwork digital transformed. For the reduction of the administrationoffice and useless activities.
9. Are routine activities also digital transformed or changed. So the task and values of the employees can be reformed.
10. Is there a feedback digital system. To perform efficient activities and the quality of produkts raised.
11. Can every employee have acces to all figures, numbers and other information?
12. Are digital systems and IT tool used for customer complaints. So that problems easy and quickly can be resolved by the right people.
13. Are digital systems and tools applyed for flexibel produkts testing. And real-time analyses. Does the digital systems and IT tools define the borders of a company ? To grow or not to grow.
14. Provide digital systems and IT tools a solid flow of information. To perform quick analyses of produkts and customer services. With use of client and partner information. Also for marketing insight analyses, marketing changes and competitive strategies.
15. Is there a necessary flow of information about produkts and services to be used for managementanalyses. Also when there are customer and partner complaints or opinions. Especially with changing marketing circumstances.
16. Are the digital systems and IT tools applied for quickly solving customer complaints.
17. Is there an instant registration of company information for contact with clients and partners. So the information can instand be used for company analyses.
18. Are digital systems and IT tools applyed for effective analyses of sales, marketingchances and client and customer investigations.
19. Are digital systems and tools applyed for the employees administration. For example 90% of the employee administration can be applyed with selfservice.
20. Is there a vision about the possibilities of selfservice for all areas. Especially for the position of distributeurs.
21. Is there a vison about clients and customer services and its values.
22. Is there a vision about the speed of digital changes, customer services and the economic changes. Is there useless time because of officedata collecting by employees ?
23. Is there a vision about customer service and cliëntservice and internet ? And applying digital systems and IT tools.
24. Is there a supportive website for clients ? And extra cliëntservice by sales -employees?
25. Is there a change and distribution of tasks in a company or organisation applying digital systems and IT tools. And are tasks better distributed ?
26. Is there effective integrator of internet and Viop.
27. Are customer relations organised and performed by internet.
28. Is there a vision about its importante. Are simple questions of customers solved by internet. And the complicated questions by phone ?
29. Is there in a company feedback and backup, a complete database and efficient use of it ?And can it be used quickly.
30. Is there a vision about the timing of marketing. Because of the current speed of informantion and marketing facts. And also on digital information. Because of the competition and survival possibillities.
31. Is there a company vision about the reaction on negative and positive circumstances. Also regarding competition.
32. Is positive and negative news everywhere in the company fast accesible.
33. Is there a company vision about the knowledge of employees regarding negative news.
34. Can the digital systems and IT tools quickly collect data organising teams and solve problems.
35. Can everywhere inside and outsider a organisation and also international virtual teams be organised.
36. Can teams perform the same as individuals.
37. Is there a rewarding system and does it work ?
38. Are there special projects regarding knowledge sharing.
39. Are company numbers and figures be easy integrated with parners or other data in the digital systems. And also used.
40. Is there information about the companyhistory.
41. And can data be applied easy and flexibel ?
42. Are there a easy and flexibel aces of company data ?
43. Is there a good education and feedback of it ?
44. Is there a vision about the digital systems and IT tools wich transform the officework.
45. Is there a vision about digital systems and IT tools changing the borders of people and organisations ?
46. Is there a vision of the organisation and structure of a company changing by digital systems and IT tools ?
    
    

*BASED ON BILL GATES, BUSINESS AND THE SPEED OF THOUGHT

*GEBASEERD OP BILL GATES, ZAKENDOEN MET DE SNELHEID VAN EEN GEDACHTE

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